Our dealer support is highly technical and provides personal service on a first name basis. We enjoy working with smaller companies to provide their customers with highly differentiated and reliable solutions. We make customer service our top priority.

NetPlay Video training materials

NetPlay Audio training materials

NetPlay Cloud training materials

IRUSB training materials

Driver downloads

Firmware downloads

IR database (IRUSB, NetPlay)

During normal business hours:

Sales:  214-295-5355 ext1   or sales@video-storm.com

IRUSB and retail customer support: Submit a support ticket

Phone support for NetPlay Video: 214-295-5355 ext2  or support@video-storm.com

Teamviewer Quicksupport tool link

After hours and weekends:

If phone support is needed off hours, it must be pre-arranged during normal business hours and requires the purchase of special support hour blocks.

Note: Support is not available for discontinued or out of warranty products